About the show

Becoming an High Reliability Organization (HRO) is a journey, not a destination and each system is at its own stage. This podcast feed will let you explore different paths to High Reliability through our stories about our team, different work environments and patient safety situations, incredible contributions to workplace culture and, most importantly, leadership commitment.

This is the official podcast of Safe and Reliable Healthcare.

The S&R Podcast on social media


  • Suzanne Miller's Story

    February 16th, 2021  |  Season 1  |  14 mins 36 secs
    culture, healthcare, joint commission, patient, persistence, reliable, safe, voice

    Suzanne Miller is an HRO Expert at Safe & Reliable Healthcare who discusses how her passion for patient safety stemmed from witnessing critical events early on in her career and the most important aspects of patient safety.

  • Dan Cramer's Story

    February 2nd, 2021  |  Season 1  |  17 mins 21 secs
    community, reliable, safe, standard, tad lasso, teamwork, voice

    Dan Cramer is Safe & Reliable's Chief Technology Officer and one of the first engineers to build LENS who discusses the underappreciated importance of standardization and the power of seeing your voice in action.

  • Maureen Frye's Story

    January 19th, 2021  |  Season 1  |  19 mins 57 secs
    covid, harm avoided, honor, patient safety, positive, reliable, safe, teamwork

    Maureen Frye is a Senior HRO Expert at Safe & Reliable Healthcare who shares the secrets to a successful HRO including focusing on harms avoided, leadership buy-in and having leaders and teams truly honor and hear each other.

  • Mini Episode 2: Compassion Fatigue

    January 5th, 2021  |  Season 1  |  4 mins 21 secs
    care, caregivers, compassion fatigue, patients, reliable, safe

    What is the cost of caring for others? Samantha Herbert joins us to describe the insidious nature of compassion fatigue especially since so many caregivers tend to neglect their own needs in service of others.

  • Mini Episode 1: Extreme Burnout

    December 22nd, 2020  |  Season 1  |  5 mins 11 secs
    burnout, extreme, leadership, reliable, safe, voice

    What happens when you feel so burned out you start considering extreme solutions? Dr. Joan Gordon joins us for this mini episode to talk about the dangers of burnout. Please note that sensitive topics are discussed in this episode so take care while listening.

  • Linda Hummel's Story

    December 8th, 2020  |  Season 1  |  15 mins 36 secs
    culture, healthcare, joint commission, patient, persistence, reliable, safe, voice

    Linda Hummel, an HRO Expert at Safe & Reliable who has figured out the recipe for success in improving hospital cultures and amplifying the patient voice.

  • Thanksgiving 2020 Special

    November 24th, 2020  |  Season 1  |  23 mins 38 secs
    reliable, safe, thanksgiving

    For our Thanksgiving Special, Michael Leonard graciously agreed to share his life-changing COVID experience, which includes 40 days in the ICU, months of physical rehabilitation and the perspective that comes with a near-death experience.

  • Jared Goodey's Story

    November 10th, 2020  |  Season 1  |  13 mins 43 secs
    adapt, agile, change, change management, healthcare, hro, product, reliable, safe

    Jared Goodey is the Director of Product at Safe & Reliable who discusses his passion for product and how being open and receptive to change helps creates the best outcomes.

  • Halloween 2020 Special

    October 27th, 2020  |  Season 1  |  18 mins 56 secs
    fear, halloween, hro, psychological safety, reliable, safe, safety, teams, voice

    In these times of uncertainty and fear, we decided to commemorate this Halloween with a special episode where members of the S&R team shares reflections on times they felt scared throughout their career. But in surviving through their fear, they also found courage, resilience and grace.

  • Jean-Ann Wurtz's Story

    October 13th, 2020  |  Season 1  |  15 mins 1 sec
    bully, high reliability, hro, patient safety, reliable, safe

    Jean-Ann Wurtz is Safe & Reliable's Program Trainer. Hear how her personal experiences shaped her into a patient safety champion and what it takes to really be there for someone.

  • Don Kennerly's Story

    September 29th, 2020  |  Season 1  |  17 mins 8 secs
    baylor, data, driven, high reliability, hro, passion, patience, patient safety, persistent, polite, reliable, safe

    Don Kennerly is an HRO Expert for Safe & Reliable Healthcare who has made substantial and widespread improvements on patient safety throughout his career. Hear him share his love of data, the 5 Ps of Patient Safety and how he applies high reliability to his every day life.

  • Paul Green's Story

    September 15th, 2020  |  Season 1  |  19 mins 57 secs
    culture, patient safety, psychological safety, quality management, reliable, safe

    Paul Green is a Senior HRO Expert at Safe & Reliable who shares is colorful and fascinating career where he witnesses some extraordinary and shocking events that occur when healthcare cultures lack professionalism and psychological safety.

  • Barb Spreadbury's Story

    September 1st, 2020  |  Season 1  |  17 mins 24 secs
    continuous improvement, human factor, patient safety, pdsa, quality management, reliable, safe

    Barb Spreadbury, an HRO Expert for Safe & Reliable Healthcare shares the life circumstances that shaped her career and highlights the importance and impact of simply taking the time to think things through.

  • Connie Evan's Story

    August 18th, 2020  |  Season 1  |  19 mins 57 secs
    hro, military, patient safety, reliable, safe, system

    Connie Evans, a retired Navy Captain and HRO Expert for Safe & Reliable, shares how her belief in systems and structure from a young age and throughout her military career has made her passionate about making things right when they end up failing.

  • Annemarie Heath's Story

    August 4th, 2020  |  Season 1  |  19 mins 52 secs
    culture, high reliability, hro, patient safety, reliable, safe

    Annemarie Heath, an HRO Expert at Safe & Reliable Healthcare, shares how her earlier travels helped her realize some universal truths about culture and High Reliability.

  • Michael Leonard's Story

    July 21st, 2020  |  Season 1  |  19 mins 44 secs
    healthcare, high reliability, hro, patient safety, reliable, safe

    Dr. Michael Leonard, a founding partner of Safe & Reliable Healthcare shares the pivotal moments in his life that allowed him to understand High Reliability on a deep and personal level.