Maureen Ann Frye is passionate about leading organizations to high reliability by integrating the best practices around patient safety, patient experience and workforce safety and engagement into operational frameworks. Maureen is a seasoned patient safety and quality leader with nearly 3 decades of innovative leadership directly aimed at culture, the fabric of an organization.
Prior to joining Safe and Reliable, Maureen was the Senior Director of the Center for Patient Safety and Healthcare Quality at Abington Jefferson Health. During her tenure, strategic efforts aimed at governance, leadership, physician and staff resulted in the creation of structures, processes and educational that led the organization to the reduction of preventable harm by 95% since 2007.
Maureen was a 2016 Malcolm Baldrige Fellow focusing her capstone efforts on “Optimizing Reliability to Improve Patient Safety and the Experience”, integrating these key success factors and measures. In 2008, Maureen was a principal investigator of the landmark research, “Adverse Events in Hospitals”, sponsored by the DHHS/ OIG. She is a popular national presenter and innovator in patient safety and quality and has been featured at the National Patient Safety Foundation (NPSF), National Association of Healthcare Quality (NAHQ), American Society for Healthcare Risk Management (ASHRM) and local / private organizations. A Master TeamSTEPPS trainer and GE-certified Master Change Agent, Maureen co-designed and led the systematic approaches for Abington Jefferson Health’s Journey to High Reliability.
Ms. Frye earned her Bachelor of Science in Nursing degree from the University of the State of New York. She has extensive clinical experience as an Emergency/Primary Care Nurse Practitioner, a degree earned from the University of Alabama in Birmingham. She holds a Master of Science in Nursing degree from La Salle University. She is an ANCC-certified Adult Nurse Practitioner, a certified professional in patient safety (CPPS) from NPSF, and a certified professional in healthcare quality (CPHQ) from NAHQ. She is adjunct faculty for several universities and a member of the Board of Examiners for the National Baldrige Excellence Program, serving as senior examiner and as an independent consultant. Ms. Frye understands the essential role of organizational alignment and the integration of strategy to engage the workforce and achieve exceptional outcomes.
January 19th, 2021 | Season 1 | 19 mins 57 secs
covid, harm avoided, honor, patient safety, positive, reliable, safe, teamwork
Maureen Frye is a Senior HRO Expert at Safe & Reliable Healthcare who shares the secrets to a successful HRO including focusing on harms avoided, leadership buy-in and having leaders and teams truly honor and hear each other.
October 27th, 2020 | Season 1 | 18 mins 56 secs
fear, halloween, hro, psychological safety, reliable, safe, safety, teams, voice
In these times of uncertainty and fear, we decided to commemorate this Halloween with a special episode where members of the S&R team shares reflections on times they felt scared throughout their career. But in surviving through their fear, they also found courage, resilience and grace.