Jean-Ann Wurtz is a patient safety professional with extensive experience in clinical quality improvement education. She is interested in understanding the impact organizational safety culture and organizational behavior have on patient safety outcomes and patient and staff engagement. Additionally, Ms Wurtz is interested in understanding how to improve system processes for the early identification of system defects to reduce risk to patients and staff.
Prior to joining Safe and Reliable Healthcare, Ms Wurtz was the Clinical Quality Improvement Education Coordinator for the Institute for Healthcare Delivery Research at Intermountain Healthcare. In this role, she had the responsibility for coordinating the curriculum, logistics, and QI projects for the Advanced Training Program (ATP) and miniAdvanced Training Program (miniATP) under the leadership of Brent James, MD, MStat.
Ms. Wurtz received her Master of Science in Patient Safety Leadership (MPSL) from the University of Illinois at Chicago and received her BA in Communication from DePaul University.
October 27th, 2020 | Season 1 | 18 mins 56 secs
fear, halloween, hro, psychological safety, reliable, safe, safety, teams, voice
In these times of uncertainty and fear, we decided to commemorate this Halloween with a special episode where members of the S&R team shares reflections on times they felt scared throughout their career. But in surviving through their fear, they also found courage, resilience and grace.
October 13th, 2020 | Season 1 | 15 mins 1 sec
bully, high reliability, hro, patient safety, reliable, safe
Jean-Ann Wurtz is Safe & Reliable's Program Trainer. Hear how her personal experiences shaped her into a patient safety champion and what it takes to really be there for someone.