A globally recognized high reliability expert with a deep focus on leadership and culture change. Over the last three decades, Dr. Frankel has assessed more than 500 organizations and trained and certified more than 3000 healthcare leaders and managers in safety and reliability. As Senior Faculty for the IHI and the Intermountain Advanced Training Program [ATP], Dr. Frankel has designed and led well-published efforts to transform national health systems, large health plans with millions of members, and integrated care delivery systems in North America, the NHS UK and Scotland, Hong Kong, and the Gulf Region. Dr. Frankel’s career in high reliability has been highlighted by serial innovations and contributions to the field. Some of these include co-development of surveys including the SAQ survey (1994), the AHRQ/SOPS family of surveys (2002), and the SCORE High Reliability Assessment Tool (2014); Executive Healthcare WalkRounds (2001); the Global Trigger Tool to measure all cause harm (2003); and LENS High Reliability Huddle boards (2016). Dr. Frankel continues to serve as a senior advisor for reliability and safety for the NHS UK and Scotland; the Military Health System; Kaiser Permanente; Mayo Clinic and several other leading systems.
Dr. Frankel serves as a longtime co-editor of the Joint Commission’s Essential Guide for Patient Safety Officers along with his business partner, Dr. Michael Leonard. Key tenets of the central framework for high reliability that Safe & Reliable Healthcare co-developed and co-published with the Institute of Healthcare Improvement, including those related to assessment and change management, have been adopted by various organization’s including the ORO 2.0 program. Dr. Frankel continues to develop and share field-defining insights on high reliability and is the author of three books and numerous peer-reviewed publications.
In the mid-90s, Dr. Frankel served as the first Patient Safety Officer in the United States for the Harvard hospitals / Partners Healthcare.
October 27th, 2020 | Season 1 | 18 mins 56 secs
fear, halloween, hro, psychological safety, reliable, safe, safety, teams, voice
In these times of uncertainty and fear, we decided to commemorate this Halloween with a special episode where members of the S&R team shares reflections on times they felt scared throughout their career. But in surviving through their fear, they also found courage, resilience and grace.
July 7th, 2020 | Season 1 | 17 mins 44 secs
healthcare, high reliability, hro, reliable, safe, safety, system
Allan Frankel shares his 'origin story' that includes the many experiences that incited his passion for patient safety, high reliability and, of course, LENS.